Question 1

What services does Dadisiweb offer?

Accepted Answer

We provide fast static and service hosting, managed database hosting, domain registration, and custom web development — all built for startups and modern Kenyan businesses.

Question 2

Can I host multiple projects under one account?

Accepted Answer

Yes. Manage multiple apps, sites, or microservices under one account with unified billing and isolated environments per project.

Question 3

Do you support team collaboration?

Accepted Answer

Team support is on the roadmap. In the meantime you can share API tokens or use a shared account for collaboration.

Question 4

What's your uptime guarantee?

Accepted Answer

We target 99.9% uptime on all production deployments, with auto-restarts and proactive monitoring built in.

Question 5

What runtimes are supported for service hosting?

Accepted Answer

Node.js, Python, PHP, Go, and Rust are all supported out of the box. Static sites are served via our edge CDN with HTTP/3.

Question 6

How do I deploy my app?

Accepted Answer

Push from GitHub for automatic deploys, or upload a ZIP directly from your dashboard. Both paths take under a minute.

Question 7

Can I scale my app resources?

Accepted Answer

Yes — upgrade CPU, RAM, or bandwidth instantly from your dashboard. No downtime, no migration required.

Question 8

Is SSH access available?

Accepted Answer

Secure SSH access is available on select plans for advanced workflows and real-time debugging.

Question 9

Can I manage subdomains separately?

Accepted Answer

Yes. Configure subdomains individually with their own SSL, routing rules, and deployments.

Question 10

Can I transfer my domain to Dadisiweb?

Accepted Answer

Yes. Initiate the transfer from your dashboard or contact support — we make the process quick and painless.

Question 11

Can I connect my own domain from another provider?

Accepted Answer

Absolutely. Whether the domain is from Dadisiweb or a third-party registrar, connecting it is a few DNS records away.

Question 12

Do you provide SSL certificates?

Accepted Answer

Yes — all sites include free SSL via Let's Encrypt, automatically provisioned and renewed. No manual steps required.

Question 13

Is email hosting included with a domain?

Accepted Answer

Not directly, but we give you full DNS control — MX, SPF, DKIM — so you can connect any email provider like Google Workspace or Zoho.

Question 14

How does remote database access work?

Accepted Answer

You get a standard TLS connection string for psql, mysql, or mariadb clients. Copy it into your ORM and you're connected.

Question 15

What security measures protect my databases?

Accepted Answer

All traffic is TLS-encrypted. We also offer IP whitelisting, role-based access control, daily backups, and audit logging.

Question 16

What are the database pricing tiers?

Accepted Answer

Start from KES 300/mo, Pro at KES 1,200/mo, and Enterprise at KES 2,800/mo. All tiers include backups and built-in metrics.

Question 17

Can I scale my database storage later?

Accepted Answer

Yes — scale storage or upgrade your plan in one click from your dashboard. No downtime, no data migration drama.

Question 18

Can I back up my data manually?

Accepted Answer

Automatic daily backups run on all plans. You can also trigger manual exports or restores at any time from the dashboard.

Question 19

Is there support available if I get stuck?

Accepted Answer

Yes — human-powered support via chat and email. If your deployment hits a wall, we'll help you get it over.

Question 20

How quickly do you respond?

Accepted Answer

Typically within a few hours on weekdays (Mon–Fri, 8am–6pm EAT). For urgent issues, WhatsApp us directly at +254 725 137 870.

Question 21

Where can I check service status?

Accepted Answer

Our live status page is at status.dadisiweb.com — incidents, maintenance windows, and uptime history are all tracked there.

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